Figuring out what the city takes. Waiting for pickup day. Calling around for quotes. It’s a lot to sort out for something you’re ready to be done with.
Standard sofa$79First item example Before applicable tax
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In the loop until it’s gone.
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Your place. One easy pickup plan.
A house, a condo or an apartment. Choose an accessible outdoor spot that works for your property. You arrange the move outside; we take it from there.
1
Book before you bring it out.
Your items can still be inside when you book. Follow the readiness instructions in your confirmation.
2
Choose a clear outdoor spot.
You arrange any carrying out of your home or down interior stairs. Keep entrances, sidewalks and shared access clear. We handle loading and haul-away from outside.
3
Show us where to find it.
Add a photo and clear location notes. Contact us before booking if a gate, building rule or restricted access window needs an arrangement.
At a house: outside, accessible and easy to identify.At an apartment: an approved outdoor spot with shared access clear.
Access needs an arrangement?
Check any building or shared-area rules. Contact us before booking if access is limited to particular hours.
City collection Furniture is named in the city's bulk definition, and carpet appears in the bulk page's own examples of collectible material, so a couch or a room of carpet goes out with the routine curbside bulk service. No charge. Included in the residential sanitation service for a qualifying single-family home, or a multi-family property that uses city sanitation for its normal scheduled collection. A load that is beyond routine, such as a houseful of carpet or an eviction set larger than a pickup truck, is not the city's responsibility.
City collection A mattress is not named in the city's bulk definition, its collectible examples or its prohibited list, so the published route is the routine bulk service but the piece itself has to be confirmed with the Sanitation Division. No mattress rule or mattress fee is published, and routine bulk waste carries no separate charge, so call the Sanitation Division on 540-375-3071 and ask whether the mattress is collected as routine bulk at the curb or whether the load has to go to a transfer station instead. The division's own page states that a household may be required to arrange disposal depending on the quantity or type of debris.
City collection Appliances are named in the city's bulk definition, with three published conditions: an appliance large enough to trap a child must have its door removed or secured so it cannot close, the unit has to be empty, and anything capable of holding compressed gas must have the gas evacuated before collection. No charge. Included in the residential sanitation service as routine bulk waste for a qualifying property, with no separate charge published. A unit that does not meet the door, emptying and gas conditions is not collectible in that state.
City collection The Sanitation Division collects residential totes and picks up normal residential brush and bulk items placed at the street as part of the routine service. Bulk material that qualifies and is too large for a tote goes out on a normal collection day or at the earliest scheduled time. No charge. Included in the city residential sanitation service, with no separate curbside charge published for routine brush or bulk. The division asks residents to call with a question about a specific pile, because depending on the quantity or type of debris the household may be required to arrange disposal itself.
The highest first-item price applies once. Every remaining item uses its additional-item price. Loading, transportation and disposal are included. Applicable sales tax is shown before payment.
Selected customer reviews. Counts checked September 2026.
The local disposal guide
Will the city take it?
Salem collects for itself. The Sanitation Division runs five semi-automated garbage trucks, two front-loading dumpster trucks, a brush chipper and a knuckle boom crane, and it picks up normal residential brush and bulk items at the street as part of the routine service: appliances, furniture, residential yard waste and other material too large for the totes are all in the bulk definition, and a qualifying pile goes out on a normal collection day. Two lines matter. The service is not for demolition, renovation or remodeling debris, and anything a contractor or a paid worker produced is the contractor's responsibility, as is any job that needed a city building permit. Appliances carry their own conditions, because a unit big enough to trap a child needs its door removed or secured, the unit has to be empty, and anything that can hold compressed gas has to have the gas evacuated. Everything outside the curbside program has a route through the Roanoke Valley Resource Authority, which gives Salem households twelve free drop-offs a calendar year across the Salem and Tinker Creek transfer stations, takes the listed household chemicals at Tinker Creek during normal hours, and runs a wider collection there on the third Saturday of each month by registration.
The Sanitation Division collects residential totes and picks up normal residential brush and bulk items placed at the street as part of the routine service. Bulk material that qualifies and is too large for a tote goes out on a normal collection day or at the earliest scheduled time.
City cost & eligibility
No charge. Included in the city residential sanitation service, with no separate curbside charge published for routine brush or bulk. The division asks residents to call with a question about a specific pile, because depending on the quantity or type of debris the household may be required to arrange disposal itself.
When & how
Put the tote at the street by 5:30 in the morning on the scheduled collection day and take it back off the street by 7 the next morning, leaving it beside or behind the principal building between collections. Bulk items and tree trimmings go to the street on the scheduled collection day.
Get it ready
Keep everything out of the vicinity of the tote that you do not want collected, because the division states that anything left there may be thrown away. Keep bulk material at the curb of the property that generated it, or at the normal collection site, and clear of overhead obstructions so the crane and chipper can work.
Bulk waste is defined as material too large for the normal containers, such as appliances, furniture, residential yard waste and other debris, and the city treats that material as regular or routine residential solid waste rather than as a special service. The bulk page gives its own examples of what is collectible and what is not the city's responsibility.
City cost & eligibility
No charge. Included in the residential sanitation service for a qualifying property. A load beyond what the city treats as routine, including demolition, renovation and remodeling debris, has to be disposed of by the homeowner, who can deliver it to the Salem or Tinker Creek transfer stations under the resource authority's rules.
When & how
Set the qualifying pile at the curb or the normal collection site on the scheduled collection day, and expect the collection on a normal waste collection day or at the earliest scheduled time.
Get it ready
Keep the load routine in size and type. The page's collectible examples are a broken toilet or storm door, a section of busted fencing, a room of dirty carpet, pruned tree branches no longer than six feet, and basement or attic clean-out items that would fit in a pickup truck bed, while the remnants of a remodeled bathroom or kitchen, an entire backyard of broken fencing, a houseful of bad carpet, multiple cut trees and eviction material beyond the pickup truck limit are not the city's responsibility.
Furniture is named in the city's bulk definition, and carpet appears in the bulk page's own examples of collectible material, so a couch or a room of carpet goes out with the routine curbside bulk service.
City cost & eligibility
No charge. Included in the residential sanitation service for a qualifying single-family home, or a multi-family property that uses city sanitation for its normal scheduled collection. A load that is beyond routine, such as a houseful of carpet or an eviction set larger than a pickup truck, is not the city's responsibility.
When & how
Put the piece at the curb of the property that generated it on the scheduled collection day, and keep it clear of overhead obstructions.
Get it ready
Keep the set within the routine size the page describes, which for a clean-out is a load that would fit in a pickup truck bed, and keep furniture out of a demolition or remodeling pile, because permitted work and contractor waste are the contractor's or owner's responsibility.
Appliances are named in the city's bulk definition, with three published conditions: an appliance large enough to trap a child must have its door removed or secured so it cannot close, the unit has to be empty, and anything capable of holding compressed gas must have the gas evacuated before collection.
City cost & eligibility
No charge. Included in the residential sanitation service as routine bulk waste for a qualifying property, with no separate charge published. A unit that does not meet the door, emptying and gas conditions is not collectible in that state.
When & how
Prepare the unit, then set it at the curb or the normal collection site on the scheduled collection day, clear of overhead obstructions.
Get it ready
Remove or secure the door on any appliance large enough to trap a child so the door cannot close, empty the unit, and have the gas evacuated from anything that can hold compressed gas, all before it goes to the curb. Keep the appliance out of a pile that also contains prohibited material such as fuel cans, gas cylinders or vehicle parts.
A mattress is not named in the city's bulk definition, its collectible examples or its prohibited list, so the published route is the routine bulk service but the piece itself has to be confirmed with the Sanitation Division.
City cost & eligibility
No mattress rule or mattress fee is published, and routine bulk waste carries no separate charge, so call the Sanitation Division on 540-375-3071 and ask whether the mattress is collected as routine bulk at the curb or whether the load has to go to a transfer station instead. The division's own page states that a household may be required to arrange disposal depending on the quantity or type of debris.
When & how
Ask first, then put the piece out on the scheduled collection day only if the division confirms that it is collected as routine bulk.
Get it ready
Keep the mattress dry and out of a pile with prohibited material such as hazardous material, dirt, rock or masonry debris, stumps, gas cylinders, fuel cans, barrels or vehicle parts, because prohibited material must not be set out in a way that signals a need for collection.
Electronics are not named in the bulk policy, the sanitation page, the recycling page or the hazardous waste page, and the city's three recycling drop-offs take only cardboard, plastics numbered one and two, cans, mixed paper and newspaper, so a screen or a computer has to be confirmed.
City cost & eligibility
No electronics rule and no electronics fee is published, so call the Sanitation Division on 540-375-3071 and ask whether the unit can go out as routine bulk, or call the Roanoke Valley Resource Authority on 540-857-5050 about the transfer stations and the third Saturday collection events at Tinker Creek, which are free to register for.
When & how
Ask before the unit goes out, then use the route the city or the authority confirms.
Get it ready
Keep electronics out of the recycling bins, which take cardboard, plastics numbered one and two, bi-metal and aluminum cans, mixed paper and newspaper only and do not take glass. Wipe personal data before the unit leaves the house, and keep any battery or gas cylinder separate because those follow their own routes.
Demolition, renovation and remodeling debris is outside the bulk service, waste from work that needed a city building permit is not collectible, and anything a contractor or a paid worker produced is that person's responsibility. The bulk page also routes building debris to the Building Inspector's Office to determine whether a permit is required.
City cost & eligibility
No city rate exists because the material is not part of the curbside service. The homeowner has to dispose of it and can deliver it to the Salem Transfer Station on Indiana Street or the Tinker Creek Transfer Station at 1020 Hollins Road NE in Roanoke under the resource authority's rules, which the authority explains on 540-857-5050; the city's twelve free drop-offs a calendar year apply to those trips.
When & how
Arrange the disposal before the work starts, because the material cannot go out with the routine bulk collection.
Get it ready
Keep renovation, remodeling and demolition debris separate from routine household bulk, keep it away from the curb, and note that building debris is inspected by the Building Inspector's Office to see whether a building permit is required, which puts permitted work in the contractor's or owner's hands.
Tires are not named in the bulk definition, in the collectible examples or in the prohibited list, and the city's recycling drop-offs do not take them, so the piece has to be confirmed with the division or the authority.
City cost & eligibility
No tire rule and no tire fee is published on the city pages, so call the Sanitation Division on 540-375-3071 for the curbside answer and the Roanoke Valley Resource Authority on 540-857-5050 for what the transfer stations accept, since the authority sets the material and vehicle restrictions.
When & how
Ask before a tire goes to the curb, and keep it out of the recycling drop-offs in the meantime.
Get it ready
Keep tires out of the recycling bins and out of a routine bulk pile until the route is confirmed, and ask the authority about any limit on the number of tires or on the vehicle used to deliver them.
The city runs three full-service recycling drop-off centers, one in east Salem, one in the west end and one behind City Hall, and they take cardboard, plastics numbered one and two, bi-metal and aluminum cans, mixed paper and newspaper, with large amounts of corrugated cardboard also accepted at 1271 Indiana Street. The city states that it does not currently accept glass recyclables.
City cost & eligibility
No charge. The three drop-off centers are open to residents with no charge published, and the city asks users to keep plastic bags out of the bins entirely. Glass is not accepted at all.
When & how
Use the centers at any time they are open, and take empty plastic bags to a nearby Walmart, Kroger or Food Lion rather than leaving them at the site.
Get it ready
Keep plastic bags out of every bin, because the city states that they tear, slow the conveyor and catch in the separation machinery. Place cardboard, plastics numbered one and two, bi-metal and aluminum cans, mixed paper such as phone books, paperback books, magazines, junk mail and envelopes, and newspaper in the appropriate area.
Household hazardous waste and transfer station drop-offs
Accepted with preparation
Salem joined the Roanoke Valley Resource Authority in 2016, and residents can use the Salem Transfer Station at 1271 Indiana Street and the Tinker Creek Transfer Station at 1020 Hollins Road NE in Roanoke for brush or items that will not fit the tote, with twelve free drop-offs in a calendar year counted across both sites. Latex paint, aerosol cans, lead acid car batteries, used antifreeze and used motor oil are taken at Tinker Creek during normal hours, and a wider range of items is taken there on the third Saturday of each month by registration.
City cost & eligibility
No charge. Twelve transfer station drop-offs a calendar year are free to a Salem resident, counted across both the Salem and Tinker Creek sites, and registration for the third Saturday collection events at Tinker Creek is free. The authority applies restrictions on the material types and on the size of the vehicle carrying the load, which it explains on 540-857-5050.
When & how
Take the listed chemicals to Tinker Creek during normal operating hours, and register at least twenty four hours ahead for the third Saturday collection events.
Get it ready
Keep hazardous material out of the routine bulk pile and away from the curb, because hazardous materials, gas cylinders, fuel tanks and fuel cans are all prohibited from bulk collection. Keep the material out of the routine pile and ask the authority which items belong in the normal hours drop and which belong in a registered third Saturday event.
Exercise equipment is not named in the bulk definition, the collectible examples or the prohibited list, so a treadmill or weight machine is confirmed with the Sanitation Division before it goes to the curb.
City cost & eligibility
No exercise equipment rule or fee is published and routine bulk carries no separate charge, so call the Sanitation Division on 540-375-3071 and describe the machine, since the division states that a household may be required to arrange disposal depending on the quantity or type of debris.
When & how
Confirm the machine, then put it out on the scheduled collection day only if the division accepts it as routine bulk.
Get it ready
Break the machine down as far as it comes apart, keep it clear of overhead obstructions at the collection point, and keep it away from prohibited items such as gas cylinders, fuel cans, vehicle parts and hazardous material.
Put the tote at the street by 5:30 in the morning on the scheduled collection day and take it back by 7 the next morning, keeping it beside or behind the principal building in between. Anything left in the vicinity of the tote may be thrown away, so keep the area clear of what you want to keep. Moving households leave the tote at the address and call to have one delivered to the new home.
Set the pile at the curb of the property that generated it, or at the normal collection site, clear of overhead obstructions, on the scheduled collection day. Appliances need the door removed or secured, the unit emptied and any gas evacuated; the collectible examples on the city page are a broken toilet or storm door, a section of fencing, a room of carpet, branches no longer than six feet and clean-out items that would fit in a pickup truck bed.
Waste from work that needed a building permit, waste generated by a contractor or a paid worker, land clearing debris on unimproved residential property, dirt, rock and masonry debris, stumps, hazardous materials, gas cylinders, fuel tanks, fuel cans, barrels, items too large to be handled safely, items used in an industrial or commercial process and vehicle parts are all barred from bulk collection. Prohibited material must not be set out in a way that signals a need for collection.
Salem residents may use both the Salem Transfer Station at 1271 Indiana Street and the Tinker Creek Transfer Station at 1020 Hollins Road NE in Roanoke for brush or items that will not fit the tote, with a total of twelve free drop-offs in a calendar year counted across both sites. Latex paint, aerosol cans, lead acid car batteries, used antifreeze and used motor oil are taken at Tinker Creek during normal hours, and a wider range of items is taken there on the third Saturday of each month with registration at least twenty four hours ahead.
Use a permitted, accessible outdoor spot. Arrange the move out of your home, keep shared access clear and follow your confirmation’s readiness instructions. Check with your building about access or staging limits before booking.
City of Salem Sanitation Division inside Street and General Maintenance, with the Roanoke Valley Resource Authority
Put routine bulk at the curb
A Salem household with furniture, an appliance, residential yard waste or another routine item too large for the tote.
Cost & conditions
No charge. Included in the city residential sanitation service, with no separate curbside charge published for routine bulk. Every single-family home in the city qualifies, and so does a multi-family property that uses city sanitation for its normal scheduled collection.
Arrange it
Set the pile at the curb of the property that generated it, or at the normal collection site, clear of overhead obstructions, on the scheduled collection day.
Demolition, renovation and remodeling debris is outside the service, permitted work and contractor waste are the contractor's or owner's responsibility, appliances have to meet the door, emptying and gas conditions, and the prohibited materials list applies.
City of Salem Sanitation Division inside Street and General Maintenance, with the Roanoke Valley Resource Authority
Use a Roanoke Valley Resource Authority transfer station
A household with brush, construction debris or any item that will not fit the tote and that the curbside program does not take.
Cost & conditions
No charge. Twelve drop-offs a calendar year are free to a Salem resident, counted across the Salem Transfer Station at 1271 Indiana Street and the Tinker Creek Transfer Station at 1020 Hollins Road NE in Roanoke. The authority applies material type and vehicle size restrictions, which it explains on 540-857-5050.
Arrange it
Load the vehicle, drive to either station, and keep the total number of visits across both sites inside the twelve trip annual allowance.
The allowance is a total across both sites rather than a limit per site, the load has to respect the authority's material and vehicle restrictions, and hazardous material is not part of this route except for the listed chemicals taken at Tinker Creek. The authority publishes 1020 Hollins Road NE in Roanoke for this station while the city page prints 1029 Hollins Road, so confirm the street number on 540-857-5050 before travelling.
City of Salem Sanitation Division inside Street and General Maintenance, with the Roanoke Valley Resource Authority
Use the Tinker Creek chemical drop and collection events
A household with latex paint, aerosol cans, lead acid car batteries, used antifreeze, used motor oil or a wider range of hazardous material.
Cost & conditions
No charge. The listed chemicals are taken at the Tinker Creek site during normal operating hours, and the third Saturday collection events are free to register for. Registration has to be made at least twenty four hours ahead.
Arrange it
Take the listed chemicals to Tinker Creek during normal hours, or register at least a day ahead and attend a third Saturday event for anything beyond that list.
The wider range is available only on the third Saturday of the month with advance registration, hazardous material is barred from the curbside bulk pile, and the authority sets the accepted items and any vehicle limits on 540-857-5050.
City of Salem Sanitation Division inside Street and General Maintenance, with the Roanoke Valley Resource Authority
Drop recyclables at a city center
A household with cardboard, plastics numbered one and two, cans, mixed paper or newspaper.
Cost & conditions
No charge. The three city drop-off centers are open to residents with no charge published. Glass is not accepted at any of them, and plastic bags are barred from the bins.
Arrange it
Take the material to 1271 Indiana Street, the Walmart parking lot on West Main Street or 114 N Broad Street behind City Hall, and empty the items into the right area before leaving.
Glass is not accepted, plastic bags have to leave with the resident, and only the listed materials belong in the bins.
City transfer station for brush and items that will not fit the tote
Salem Transfer Station on Indiana Street
1271 Indiana Street, Salem, VA
Brush and items that will not fit in the residential tote, under the Roanoke Valley Resource Authority's rules, with the trip counted against the resident's twelve free drop-offs a calendar year.
The authority applies restrictions on the types of material and on the size of the vehicle carrying items into the station, so the accepted list and any vehicle limit have to be confirmed with the authority. The twelve trip annual allowance is a total across the Salem and Tinker Creek stations rather than a limit per site.
Not published on the city pages, so confirm the hours with the Roanoke Valley Resource Authority on 540-857-5050 or with the city at 540-375-3039.
No charge. Free to a Salem resident for a total of twelve drop-offs a calendar year counted across both transfer stations, subject to the authority's material and vehicle restrictions.
Resource authority transfer station that also takes household chemicals
Tinker Creek Transfer Station
1020 Hollins Road NE, Roanoke, VA 24012, as the authority publishes it, while the city page prints 1029 Hollins Road
Brush and items that will not fit the residential tote, plus latex paint, aerosol cans, lead acid car batteries, used antifreeze and used motor oil during normal operating hours, and a wider range of hazardous items at the third Saturday collection events.
The third Saturday events require registration at least twenty four hours ahead, the authority applies material and vehicle restrictions, and the trip counts against the twelve free drop-offs a Salem household gets across both stations each calendar year. The authority publishes 1020 Hollins Road NE in Roanoke for this station while the city page prints 1029 Hollins Road, so confirm the street number on 540-857-5050 before travelling.
The listed chemicals are taken during normal operating hours, and the wider collection runs on the third Saturday of each month; confirm the current hours with the authority on 540-857-5050.
No charge. The listed household chemicals are taken without a published charge during normal hours, registering for a third Saturday event is free, and the transfer station trips count against the twelve free drop-offs a Salem household gets each calendar year.
Prices, timing and the details that matter at your address.
How much does pickup cost?+
Choose your items to see the exact price. A standard sofa is $79 first and $29 additional. The highest first-item price applies once; every remaining item uses its additional-item price. Loading, transportation and disposal are included. Review any applicable sales tax and the final total before payment.
Can I book a pickup for today?+
Book by 2pm at your pickup address for same-day pickup, where available. Choose from the dates shown at checkout. Your booking is for a pickup day, and we text you when your hauler is on the way.
Do my items need to be outside when I book?+
You can book while your items are still inside. Arrange any indoor carrying and have everything outside and accessible according to your confirmation. We load and haul it away from there. Contact us before booking if your property has restricted access.
What counts as Salem bulk waste?+
Material too large for the normal totes or dumpsters, such as appliances, furniture, residential yard waste and other debris, which the city treats as regular or routine residential solid waste. The page's own examples are a broken toilet or storm door, a section of busted fencing, a room of dirty carpet, pruned tree branches no longer than six feet, and basement or attic clean-out items that would fit in a pickup truck bed. Demolition, renovation and remodeling debris is outside the service.Official guidance
Will Salem take a couch at the curb?+
Yes, as routine bulk waste. Furniture is named in the city's own bulk definition and carpet is one of the page's collectible examples, so the piece goes to the curb of the property that generated it on the scheduled collection day, clear of overhead obstructions. Keep the load within the routine size the page describes, because a houseful of carpet or an eviction set larger than a pickup truck is not the city's responsibility.Official guidance
How do I put a refrigerator or stove out in Salem?+
Appliances are routine bulk waste, so the unit goes to the curb on the scheduled collection day once it meets the city's three conditions: the door is removed or secured so it cannot close if the unit is large enough to trap a child, the unit is empty, and any gas it can hold has been evacuated. Keep it clear of overhead obstructions and out of a pile with prohibited material such as gas cylinders, fuel cans or vehicle parts.Official guidance
How do I get rid of a mattress in Salem?+
Confirm it with the Sanitation Division on 540-375-3071 first, because a mattress is not named in the city's bulk definition, its collectible examples or its prohibited list. Furniture and other large debris are routine bulk waste, so the mattress may qualify as routine bulk at the curb, but the division states that a household may be required to arrange disposal depending on the quantity or type of debris, and the transfer stations take items that will not fit the tote.Official guidance
Where do televisions and computers go in Salem?+
Confirm the route first, because the city publishes no electronics rule and the three recycling drop-offs take only cardboard, plastics numbered one and two, cans, mixed paper and newspaper. Call the Sanitation Division on 540-375-3071 about routine bulk collection, or call the Roanoke Valley Resource Authority on 540-857-5050 about what the Salem and Tinker Creek transfer stations accept and what the third Saturday collection events at Tinker Creek take.Official guidance
What does Salem charge for trash and bulk pickup?+
Routine residential collection, brush and bulk waste are part of the city sanitation service and no separate curbside charge is published, so a qualifying pile costs nothing beyond the service the household already has. The transfer stations are free for a Salem household for a total of twelve drop-offs a calendar year across the Salem and Tinker Creek sites, the listed household chemicals are taken without a published charge during normal hours, and registering for a third Saturday collection event at Tinker Creek is free. Any amount beyond that structure is confirmed with the Sanitation Division on 540-375-3071 or the authority on 540-857-5050.Official guidance
What will Salem not take at the curb?+
Demolition, renovation and remodeling debris, waste from work that needed a building permit, waste generated by a contractor or anyone paid to do a job, land clearing debris on unimproved residential property, dirt, rock and masonry debris, stumps, hazardous materials, gas cylinders, fuel tanks, fuel cans, barrels, items too large to be handled safely, items used in an industrial or commercial process and vehicle parts. The city also states that prohibited material must not be set out in a way that signals a need for collection.Official guidance
Who runs sanitation in Salem?+
The Sanitation Division inside Street and General Maintenance, which operates the city's own trucks and chipper and picks up routine brush and bulky items at the street. The division is at 1228 Indiana Street and answers on 540-375-3071, with working hours from 6 in the morning to 2:30 in the afternoon and phone hours from 7 in the morning to 4 in the afternoon, while Street and General Maintenance answers recycling questions on 540-375-3039. Everything outside the curbside program runs through the Roanoke Valley Resource Authority on 540-857-5050.Official guidance
Where can I recycle in Salem?+
At one of the city's three full-service drop-off centers: 1271 Indiana Street in east Salem across from Street and General Maintenance near the dog park, the west end of the Walmart parking lot on West Main Street, and 114 N Broad Street in the parking lot behind City Hall near Roanoke College. They take cardboard, plastics numbered one and two, bi-metal and aluminum cans, mixed paper and newspaper, with large amounts of corrugated cardboard also accepted on Indiana Street, and the city states that glass is not currently accepted. Plastic bags have to stay out of the bins.Official guidance
