Figuring out what the city takes. Waiting for pickup day. Calling around for quotes. It’s a lot to sort out for something you’re ready to be done with.
Standard sofa$79First item example Before applicable tax
Your exact price. Upfront.
Find your items in the catalog and see your exact price online. Book without phone calls or an in-person estimate.
Gone as soon as today.
Choose your pickup day. Book by 2pm local time for same-day pickup, where available.
In the loop until it’s gone.
Get a booking confirmation, a text before arrival and pickup photos when it’s done. Follow along on your pickup page.
Made for your place
Your place. One easy pickup plan.
A house, a condo or an apartment. Choose an accessible outdoor spot that works for your property. You arrange the move outside; we take it from there.
1
Book before you bring it out.
Your items can still be inside when you book. Follow the readiness instructions in your confirmation.
2
Choose a clear outdoor spot.
You arrange any carrying out of your home or down interior stairs. Keep entrances, sidewalks and shared access clear. We handle loading and haul-away from outside.
3
Show us where to find it.
Add a photo and clear location notes. Contact us before booking if a gate, building rule or restricted access window needs an arrangement.
At a house: outside, accessible and easy to identify.At an apartment: an approved outdoor spot with shared access clear.
Access needs an arrangement?
Check any building or shared-area rules. Contact us before booking if access is limited to particular hours.
City collection A couch, dresser or chair sits inside the operator's unlimited bulky item list, so furniture is collected with the regular weekly refuse service instead of needing its own appointment. A piece the crew judges oversized or overweight is the exception and may need a special arrangement. Furniture is collected as part of the refuse service the household already pays for, so no separate per item price is published for a standard couch or chair. The operator states that a piece too big or too heavy for its crew may be left behind and that special arrangements then carry special charges, so confirm with Groot on 847-734-6400 if the piece is unusually large or heavy.
City collection A mattress and box spring are named in the operator's unlimited bulky item list, so bedding goes out on the ordinary weekly collection rather than through a booked bulky pickup or a mattress-only program. A mattress is inside the bulky items that come with the refuse service, so no separate mattress price is published. The operator's oversized and overweight clause can still apply, and it states that special arrangements carry special charges, so confirm with Groot on 847-734-6400 before setting out a heavy bed frame or an assembled box spring.
City collection The village names refrigerators, freezers, air conditioners, washers, dryers, dishwashers, hot water tanks, dehumidifiers and other white goods as collected once a week at no extra cost, on the condition that the household calls Groot to schedule the collection. No charge. The village states that Groot collects white goods once a week at no extra cost, and the household must call Groot on 800.244.1977 to schedule the collection with the item kept off the curb until the evening before the scheduled day. Confirm with Groot how the refrigerant is handled before a refrigerator, freezer or air conditioner goes out.
City collection The operator's published residential program carries unlimited bulky items on the ordinary weekly collection, naming furniture, a mattress and box spring, a lawn mower, a bicycle and a grill. The one caveat it publishes is that a piece its crew judges too big or too heavy may be left behind so that a special arrangement can be made. Bulky items are part of the refuse service the household already pays for, so the program publishes no separate per item price for a standard couch or mattress. The operator does warn that oversized or overweight pieces need a special arrangement and that special charges apply, and that extra or off-day pickups carry an extra charge. Confirm with Groot on 847-734-6400 before an unusually heavy item is set out.
The highest first-item price applies once. Every remaining item uses its additional-item price. Loading, transportation and disposal are included. Applicable sales tax is shown before payment.
Selected customer reviews. Counts checked September 2026.
The local disposal guide
Will the city take it?
Arlington Heights buys its refuse service through a village contract with Groot, and the village splits the town into four quadrants so that refuse, recycling and landscape waste all come on the same day. The published service is generous with large items rather than restrictive: the operator lists unlimited bulky items such as a couch, dresser, chair, mattress and box spring, lawn mower, bicycle and grill, and it collects up to one cubic yard of construction material a week at no additional charge. Groot also collects refrigerators, freezers, air conditioners, washers, dryers, dishwashers, hot water tanks and dehumidifiers once a week at no extra cost when the household calls ahead. The exceptions are the problem materials that state law and village programs handle separately: electronics cannot go into the landfill stream, paint goes to a PaintCare site or the village's own appointment-only latex paint event, household chemicals go to an Illinois EPA collection or the paid SWANCC at-home pickup, and used tires go back to the retailer in exchange for new ones.
The operator's published residential program carries unlimited bulky items on the ordinary weekly collection, naming furniture, a mattress and box spring, a lawn mower, a bicycle and a grill. The one caveat it publishes is that a piece its crew judges too big or too heavy may be left behind so that a special arrangement can be made.
City cost & eligibility
Bulky items are part of the refuse service the household already pays for, so the program publishes no separate per item price for a standard couch or mattress. The operator does warn that oversized or overweight pieces need a special arrangement and that special charges apply, and that extra or off-day pickups carry an extra charge. Confirm with Groot on 847-734-6400 before an unusually heavy item is set out.
When & how
Bulky items go out on the household's normal quadrant collection day between 7 a.m. and 6 p.m., with everything at the curb by 7 a.m. A special arrangement, when one is needed, is booked with Groot on its own schedule.
Get it ready
Keep the load tidy and bundled where it can be, keep it out of the carts so the automated arm is not blocked, and set nothing out before the evening before the collection day if it is a scheduled special pickup.
A couch, dresser or chair sits inside the operator's unlimited bulky item list, so furniture is collected with the regular weekly refuse service instead of needing its own appointment. A piece the crew judges oversized or overweight is the exception and may need a special arrangement.
City cost & eligibility
Furniture is collected as part of the refuse service the household already pays for, so no separate per item price is published for a standard couch or chair. The operator states that a piece too big or too heavy for its crew may be left behind and that special arrangements then carry special charges, so confirm with Groot on 847-734-6400 if the piece is unusually large or heavy.
When & how
Set furniture at the curb on the normal collection day by 7 a.m., or book a special arrangement with Groot if the crew has to use equipment to lift it.
Get it ready
Keep the piece out of the carts, remove loose cushions and drawers so nothing blows away, and keep anything reusable out of the pile and offer it for donation first.
A mattress and box spring are named in the operator's unlimited bulky item list, so bedding goes out on the ordinary weekly collection rather than through a booked bulky pickup or a mattress-only program.
City cost & eligibility
A mattress is inside the bulky items that come with the refuse service, so no separate mattress price is published. The operator's oversized and overweight clause can still apply, and it states that special arrangements carry special charges, so confirm with Groot on 847-734-6400 before setting out a heavy bed frame or an assembled box spring.
When & how
Set the mattress and box spring at the curb on the normal collection day by 7 a.m. There is no mattress appointment to book.
Get it ready
Bag or wrap the mattress so it stays dry and can be lifted, keep it out of the carts, and count the mattress and the box spring as two separate items even though both fit the same list.
The village names refrigerators, freezers, air conditioners, washers, dryers, dishwashers, hot water tanks, dehumidifiers and other white goods as collected once a week at no extra cost, on the condition that the household calls Groot to schedule the collection.
City cost & eligibility
No charge. The village states that Groot collects white goods once a week at no extra cost, and the household must call Groot on 800.244.1977 to schedule the collection with the item kept off the curb until the evening before the scheduled day. Confirm with Groot how the refrigerant is handled before a refrigerator, freezer or air conditioner goes out.
When & how
Call Groot to book the white goods collection, then set the unit out no earlier than the evening before the scheduled day rather than on the ordinary refuse day.
Get it ready
Empty the unit, remove food and loose parts, tape or remove the doors so they cannot close on a child, and tell Groot whether the appliance cools so the refrigerant question is settled before pickup.
Illinois law keeps electronics out of the landfill stream, so a television or computer needs one of the published routes: a curbside electronic pickup booked with Groot, or a SWANCC one-day electronics event open to member community residents.
City cost & eligibility
The village page and the operator's page disagree on the price of a curbside electronic pickup. The village states that residents may have up to two electronic items picked up from the curb each week for no additional fee, while the operator states that curbside electronics collection comes for an additional fee. Confirm with Groot on 847-734-6400 which applies at the address before the device goes out.
When & how
Book the curbside pickup with Groot, or check the SWANCC calendar for a one-day electronics event, which the agency runs from April through October at member community sites.
Get it ready
Wipe the data before a computer, phone or tablet leaves the house, keep batteries out of the electronics pile because batteries have their own village counter drop-off, and keep the device whole rather than breaking it down for the cart.
Up to one cubic yard of miscellaneous debris or construction material is collected every week at no additional charge, with published limits on how it has to be stacked, bundled and containerised. Anything beyond that, or an off-day pickup, needs a call to the operator and carries an extra charge.
City cost & eligibility
The first cubic yard each week carries no additional charge, and the operator publishes extra charges for more than that, for an extra or off-day pickup, and for special arrangements on oversized loads. Confirm the size of the load with Groot on 847-734-6400 before the material goes to the curb.
When & how
Put up to one cubic yard out on the normal collection day, and call Groot in advance for anything larger or for a pickup outside the service day.
Get it ready
Stack or bundle the material no longer than 4 feet and no more than 2 feet in diameter, roll and tape carpeting to the same limits, and put stone, concrete or dirt only in containers weighing no more than 45 pounds each.
Neither the village pages nor the operator's page names exercise equipment, so a machine has to be matched against the unlimited bulky item list and the oversized clause rather than assumed to be accepted.
City cost & eligibility
No published rate covers an exercise machine and no page names the category, so call Groot on 847-734-6400 with the type and weight of the machine. The operator states that a piece too big or too heavy for its crew may be left and that special arrangements then carry special charges.
When & how
Ask Groot before the machine goes out, then use the normal collection day if it is accepted as a bulky item, or the special arrangement the operator books.
Get it ready
Take the machine down as far as it will come apart, keep the loose weights and parts with it, and leave it on the property while the answer is pending so nothing sits at the curb uncollected.
Illinois puts the used tire obligation on the retailer: a tire seller must accept used tires for recycling in a quantity equal to the number of new tires the customer buys, and the operator names tires among the tough items that create special problems at the curb.
City cost & eligibility
Illinois retailers collect a 2.50 dollar per tire user fee from retail customers as a separate line on the invoice for new tires, and the state notes that the fee does not cover disposal, so a retailer may assess its own separate disposal charge for each used tire it accepts. Confirm the drop-off rate with the store, or confirm with Groot on 847-734-6400 whether a tire can go out with the refuse at all.
When & how
Return the tires when new ones are fitted, or ask Groot about a special collection, because tires are listed as a tough item rather than an ordinary bulky item.
Get it ready
Keep tires out of the refuse and recycling carts, bring them back to the shop that sold the new set, and remember that transporting more than 20 used tires in Illinois requires the vehicle to be registered with the state.
Paint and household chemicals have four published routes in the village: year-round PaintCare sites, the village's own appointment-only latex paint event, the free Illinois EPA one-day collections, and the SWANCC at-home pickup that serves Arlington Heights for a published fee. Batteries go to the Village Hall or Senior Center counter drop-offs.
City cost & eligibility
The routes do not share one price. The Illinois EPA states its collections are free to the public, PaintCare states there is no charge at its drop-off sites, the village's latex paint event collects up to 15 gallons at no cost, and the SWANCC at-home pickup costs 81 dollars paid in advance to Clean Harbors. Confirm which route fits the material before booking anything.
When & how
PaintCare sites run year-round and the Illinois EPA one-day collections are posted by season with pre-registration, while the village paint event and the SWANCC at-home pickups run on published dates that have to be checked each year.
Get it ready
Keep paint, solvents and chemicals out of every cart, keep paint in its original container, keep aerosols out of PaintCare because it does not take them, and separate rechargeable batteries for the village counter drop-off because standard batteries are not accepted there.
The village divides Arlington Heights into four quadrants so that refuse, recycling and landscape waste are all collected on the same day, with the operator working between 7 a.m. and 6 p.m. Everything has to be at the curb by 7 a.m. and the hauler will not come back for anything that was not out. Carts may not sit in the street, must be 10 feet from parkway trees and mailboxes and 4 feet from other carts, must come off the curb by 8 a.m. the day after collection, and may not be stored in the front yard. A holiday on a Saturday changes nothing, while a holiday on a Sunday or a weekday pushes the rest of that week back one day.
This is the unusual part of the Arlington Heights program: the operator publishes unlimited bulky items on the regular residential service and names furniture such as a couch, dresser or chair, a mattress and box spring, a lawn mower, a bicycle and a grill. White goods are also named, covering refrigerators, freezers, air conditioners, washers, dryers, dishwashers, hot water tanks and dehumidifiers, collected once a week at no extra cost when the household calls Groot on 800.244.1977 to schedule and keeps the unit off the curb until the evening before. Up to one cubic yard of construction material a week is collected at no additional charge as well. The counterweight to all of this is the operator's own warning that a piece too big or too heavy for its crew may be left behind, in which case a special arrangement and a special charge follow.
Everything else has a published counter, event or pickup
Materials the cart service cannot take are handled through named programs rather than guesswork. Electronics cannot go into the landfill stream under Illinois law, so the village publishes a curbside electronic pickup booked with Groot and SWANCC runs one-day electronics and document destruction events for member community residents from April through October. Paint goes to a year-round PaintCare site at no charge, though PaintCare does not take aerosols, or to the village's own appointment-only latex paint event at the Public Works Building on 222 N. Ridge Ave. Household chemicals go to a free Illinois EPA one-day collection that needs pre-registration, or to SWANCC's at-home pickup, which serves Arlington Heights for a published fee paid in advance to Clean Harbors. Rechargeable batteries up to 12 pounds, cell phones, compact fluorescent lights, eyeglasses, ink cartridges, holiday lights and plastic bags are taken at the counter drop-offs the village lists, and used tires go back to a retailer in exchange for new tires bought.
Use a permitted, accessible outdoor spot. Arrange the move out of your home, keep shared access clear and follow your confirmation’s readiness instructions. Check with your building about access or staging limits before booking.
Groot Recycling & Waste Services, the Village of Arlington Heights contracted hauler
Put standard large items out with the weekly Groot collection
Any Arlington Heights household on the village contract with a couch, mattress, appliance, grill, bicycle or a cubic yard of renovation material to clear.
Cost & conditions
The bulky items are part of the refuse service the household already pays for rather than a separate priced product, so no per item figure is published for a standard piece. The operator states that an oversized or overweight item may be left for a special arrangement and that special charges then apply, and that extra or off-day pickups carry an extra charge. Confirm with Groot on 847-734-6400 if the item is unusually heavy.
Arrange it
Put the material at the curb on the household's quadrant collection day with everything out by 7 a.m., or call Groot first if the piece needs equipment to lift.
Electronics, hazardous waste, paint, tires and anything larger than one cubic yard of construction material are outside the ordinary weekly service, and a crew may decline a piece that is too big or too heavy for it to handle safely.
Groot Recycling & Waste Services, the Village of Arlington Heights contracted hauler
Book a white goods collection for an appliance
A household replacing a refrigerator, freezer, air conditioner, washer, dryer, dishwasher, hot water tank, dehumidifier or similar white good.
Cost & conditions
No charge. The village states that Groot collects white goods once a week at no extra cost when the household calls Groot on 800.244.1977 to schedule, with the item not placed at the curb until the evening before the scheduled day. Confirm how refrigerant is handled before a cooling appliance goes out.
Arrange it
Call Groot on 800.244.1977, book the collection, then set the unit out no earlier than the evening before the scheduled day.
The appointment is what makes it a white goods collection, so an appliance left at the curb without a booking may simply be left behind.
Groot Recycling & Waste Services, the Village of Arlington Heights contracted hauler
Book a curbside electronic pickup with Groot
A household with a television, monitor, computer, printer, console or other covered electronic device.
Cost & conditions
The village states that residents may have up to two electronic items picked up from the curb each week for no additional fee, while the operator's own page states that a curbside electronic collection comes for an additional fee. Confirm with Groot on 1-800-734-6400 which applies at the address before the device goes out.
Arrange it
Call Groot on 1-800-734-6400 to schedule the curbside electronic collection, and follow the instructions it gives for where the device should sit on the collection day.
Illinois law prohibits putting electronics into the landfill stream, so this is a scheduled service rather than a cart item, and the two published pages disagree on the price.
Groot Recycling & Waste Services, the Village of Arlington Heights contracted hauler
Arrange an extra pickup or a temporary container
A household or contractor with more than one cubic yard of construction material, or material that needs to go out on a day other than the usual collection day.
Cost & conditions
The operator publishes that extra or off-day pickups and anything over one cubic yard of construction material carry an extra charge, but it does not publish a rate table, so ask Groot on 847-734-6400 for the current price when the pickup is booked.
Arrange it
Call Groot to arrange the pickup or container, and expect the load to be inspected for material the program will not take.
The first cubic yard each week is already included in the regular service, so this route is for material above that allowance or for timing that does not fit the quadrant day.
A resident of a SWANCC member community, which includes Arlington Heights, with electronics or documents to clear in a single trip.
Cost & conditions
The agency publishes the one-day electronics recycling and document destruction events for member community residents from April through October but does not publish a fee on the event page, so confirm the date, the hours, the accepted items and any limits on the SWANCC calendar before loading a vehicle.
Arrange it
Check the SWANCC calendar for the next event, then take the material to the listed site during its published window.
Events are seasonal, run only from April through October, are open to member community residents rather than to businesses or institutions, and can be cancelled or closed early for weather.
A household with leftover house paint, primer, stain, sealer, shellac or varnish.
Cost & conditions
No charge. PaintCare states there is no charge for dropping off paint at a drop-off site. The program is funded instead by a fee added to the purchase price of new paint, published in Illinois as nothing for a half pint or smaller, 45 cents for more than a half pint and under a gallon, 95 cents for one to two gallons, and 1.95 for over two gallons up to five gallons. Confirm the site's hours and limits before going.
Arrange it
Use the PaintCare site locator to find the nearest year-round drop-off, then call that site to confirm its hours and what it will take.
Drop-off sites take architectural coatings rather than aerosols, and the Illinois EPA notes that paint is accepted from households, businesses and government agencies, so the accepted product list matters more than the volume.
Book the SWANCC at-home household hazardous waste pickup
An Arlington Heights household with chemicals, cleaners, pesticides, solvents or other household hazardous material that is awkward to load and drive.
Cost & conditions
$81 per scheduled at-home household hazardous waste pickup. Residents must call Clean Harbors on 866-466-5060 and pay the 81 dollar fee before the pickup date to reserve the slot. The fee is forfeited if no acceptable waste is set out, cancelling at least one business day ahead refunds it in full, and the agency encourages residents to combine material with neighbours and share the cost. Registration closes ten days before the pickup date, and the published 2026 Arlington Heights dates are January 16, March 12, May 13, July 15, September 16 and November 11.
Arrange it
Call Clean Harbors, pay the fee, and set the material out for the scheduled pickup on the confirmed date.
This is a paid convenience route rather than the free option, it only serves residents of the participating member communities, and business waste is not accepted.
Village of Arlington Heights latex paint collection, Public Works Building
222 N. Ridge Ave, Arlington Heights, IL 60005
Latex paint in its original containers, and aerosol cans according to the village's own published list
Open to Arlington Heights residents only with identification checked and not open to businesses. Appointments are required, oil based paints are not accepted, and the event runs on published dates rather than continuously.
Published event days only, with the notice listing Tuesday July 14 from 4 p.m. to 6 p.m. Confirm the next date, because the notice is dated June 15 and describes a single event day.
No charge. The village states that 15 gallons may be collected at no cost, by appointment, from Arlington Heights residents only.
Village Hall Health and Human Services recycling counter
33 S. Arlington Heights Road, Arlington Heights, IL 60005
Rechargeable batteries up to 12 pounds, cell phones, compact fluorescent lights, eyeglasses, ink cartridges, holiday lights from November through March and plastic bags
Rechargeable batteries only, because the village states standard batteries are not accepted, and no commercial, institutional or school generated material. No appointment is published, but the counter hours are not published either, so confirm before travelling.
Call the Health and Human Services Department on 847-368-5760 for current counter hours, because the village page does not publish them
The village publishes no fee for this counter drop-off program and the page does not mention a charge, but it also publishes no price, so confirm the hours and any cost with Health and Human Services on 847-368-5760 before a trip.
Plastic bags, and holiday lights from November through March
A village counter program rather than a general recycling yard, so only the listed items apply and no commercial, institutional or school generated material is taken.
Call 847-368-5760 for current counter hours, because the village page does not publish them
The village publishes no fee for this counter drop-off program and no hours, so confirm both with the village on 847-368-5760 before a trip.
Prices, timing and the details that matter at your address.
How much does pickup cost?+
Choose your items to see the exact price. A standard sofa is $79 first and $29 additional. The highest first-item price applies once; every remaining item uses its additional-item price. Loading, transportation and disposal are included. Review any applicable sales tax and the final total before payment.
Can I book a pickup for today?+
Book by 2pm at your pickup address for same-day pickup, where available. Choose from the dates shown at checkout. Your booking is for a pickup day, and we text you when your hauler is on the way.
Do my items need to be outside when I book?+
You can book while your items are still inside. Arrange any indoor carrying and have everything outside and accessible according to your confirmation. We load and haul it away from there. Contact us before booking if your property has restricted access.
When do bulky items go out in Arlington Heights?+
On the household's normal collection day, because the operator publishes unlimited bulky items as part of the weekly residential program rather than as a booked pickup. The village divides town into four quadrants, so the day depends on the address, and everything has to be at the curb by 7 a.m. A piece the crew judges too big or too heavy may be left so a special arrangement can be made.Official guidance
How do I get rid of a couch in Arlington Heights?+
Put it out with the regular weekly collection. The operator's Arlington Heights page lists furniture such as a couch, dresser or chair under unlimited bulky items, and the village has refuse, recycling and landscape waste collected on the same day in each quadrant. A couch that is too large or too heavy for the crew may be left so a special arrangement can be made.Official guidance
How do I dispose of a mattress in Arlington Heights?+
Put it out with the regular weekly collection, because the operator names mattress and box spring in its unlimited bulky item list for Arlington Heights. The village asks that everything be at the curb by 7 a.m. on the quadrant collection day, and a piece that is too heavy for the crew may need a special arrangement.Official guidance
How do I get rid of a refrigerator or washer?+
Call Groot on 800.244.1977 and schedule it. The village lists refrigerators, freezers, air conditioners, washers, dryers, dishwashers, hot water tanks and dehumidifiers as white goods collected once a week at no extra cost, as long as the household books the collection and keeps the item off the curb until the evening before the scheduled day.Official guidance
Where can I take a TV or computer in Arlington Heights?+
Call Groot on 1-800-734-6400 to book a curbside electronic pickup, because Illinois law prohibits mixing electronics with regular landfill waste and the village publishes an at-the-curb electronic collection of up to two items a week. SWANCC also runs one-day electronics recycling events for member community residents from April through October, with dates on the agency calendar.Official guidance
Who collects trash in Arlington Heights?+
Groot Recycling & Waste Services, under a contract with the village. The village splits town into four quadrants so refuse, recycling and landscape waste are collected on the same day, supplies 35, 65 or 95 gallon carts, and publishes senior, active military and low income discount programs. Anything not at the curb by 7 a.m. is not collected that day.Official guidance
What are the cart and set-out rules?+
Carts may not go in the street, must sit 10 feet from parkway trees and mailboxes and 4 feet from other carts, must come off the curb by 8 a.m. the day after collection, and may not be stored in the front yard. Refuse that will not fit in the cart may be set in bags or disposable containers beside it, recycling is unlimited in the supplied cart, and recyclables should not be bagged.Official guidance
Is there a fee for electronics pickup in Arlington Heights?+
The two published pages disagree, so it has to be confirmed with Groot on 1-800-734-6400. The village states that residents may have up to two electronic items picked up from the curb each week for no additional fee, while the operator's own Arlington Heights page states that curbside electronics collection comes for an additional fee.Official guidance
Where does leftover paint go?+
To a year-round PaintCare drop-off site, which takes architectural coatings such as house paint, primer, stain, sealer, shellac and varnish at no charge but does not take aerosols, or to the village's own appointment-only latex paint collection event at the Public Works Building, which takes latex paint and aerosol cans and refuses oil based paint. The village event is limited to Arlington Heights residents and collects up to 15 gallons at no cost.Official guidance
How do household chemicals get disposed of?+
Two published routes. The Illinois EPA runs one-day household hazardous waste collections that are free to Illinois residents, held from 8 a.m. to 3 p.m. with pre-registration that assigns a time slot, and permanent sites in Naperville, Rockford, Chicago at Goose Island, Gurnee and Wood River. SWANCC also offers an at-home pickup for Arlington Heights households at a published fee paid in advance to Clean Harbors, with six dates published for 2026.Official guidance
What do I do with old tires?+
Take them back to a tire retailer. Illinois law requires a tire seller to accept used tires for recycling in a quantity equal to the number of new tires the customer buys, and the retailer must post a notice saying so. A state user fee is collected from retail customers on new tire purchases as a separate invoice line, and the retailer may add its own disposal charge for the used tires it takes.Official guidance
What happens if my item is too heavy for the crew?+
The operator states that a piece too big or too heavy for its crew to handle without special equipment may be left at the curb, and that a special arrangement can then be made with special charges. That is the main thing to confirm before an unusually heavy item goes out, and the same clause applies to exercise machines that are not named anywhere in the published program.Official guidance
